Aiming to improve the quality of service it provides to its clientele, DepEd Sarangani gathered its key personnel for a two-day refresher on February 23 and 24 at Venue 88 Convention Center, General Santos City, on the different modules of the National Quality Management System.
“We have already started our virtual orientations last year, but we want everybody to have a clearer understanding of the QMS principles. That is why we are having this face-to-face review,” she said.
The roster of speakers include the QMS leaders from the DepEd Regional Office, including the Chief of the Quality Assurance Division Luz Lalli Ferrer, Supervision Administrative Officer Kathrine Lotilla, and Chief Human Resources Development Division Mervie Seblos.
Schools Division Superintendent GIldo G. Mosqueda, CEO VI recalled the result of the recent Customer Satisfaction Survey and said that it is an important tool to assess the organization’s quality of service delivery.
After analyzing the result, he concluded that “If you want to be effective, you must have the right attitude,” Mosqueda said.
Quality Management Representative Renetchie Martinez, the Senior Education Program Specialist for Planning and Research, is hopeful that the objectives of the activity will be attained and that the QMS principles will be effectively implemented in DepEd Sarangani.
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GOLD STANDARD. Nerissa Alfafara, CESE, OIC-Assistant Schools Division Superintendent emphasized the importance of learning about and aligning to the principles of QMS, saying that it is key to meeting the standards of ISO 9001:2015, which is the gold standard in assessing the quality of services offered by an organization. |
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WHY QMS? Chief of Quality Assurance Division of DepEd Regional Office XII asks the participants whether they know the reason why DepEd Sarangani gives importance to QMS.
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| LEARNING FROM THE EXPERIENCE OF ROXII. As she introduced the invited speakers, SEPS Renetchie Martinez appreciates how the Regional Office sets as an example for SDO Sarangani. DepEd ROXII is an ISO-certified organization. |